Support

Last updated: May 15, 2026

1. Contact Us

If you have any question, suggestion, or issue, you can contact us through the channel below:

We aim to respond to support requests within 48 business hours. To help us respond faster, please include the following information when relevant:

Your device model and iOS version
Your Flower app version, available under Profile > Settings
A detailed description of the issue
The steps that triggered the issue
A screenshot or screen recording, if possible

2. Frequently Asked Questions

Q: I reached my daily video limit. What can I do?
A: The Free plan allows up to 2 video uploads per day. The limit resets daily. To upload unlimited videos and access advanced features, you can subscribe to the Pro plan.

Q: How do I cancel my Pro subscription?
A: You can cancel through iPhone Settings > Apple ID > Subscriptions > Flower. For more details, visit our Subscription Terms page.

Q: I cannot access Pro features I purchased.
A: Use the Restore Purchases option under Profile > Settings > Subscription. This checks your subscription status through RevenueCat and restores your Pro access when Apple confirms an active purchase. If the issue continues, email us.

Q: Where are my videos stored?
A: Your videos are stored locally in the app's documents folder, under flower-media/videos. They are private to your device and are not uploaded to Flower servers.

Q: How can I delete my data?
A: Use Profile > Settings > Delete Account to permanently remove local Flower data from your device. This includes profile details, videos, practice history, and preferences. See the Account Deletion page for details.

Q: Why am I not receiving notifications?
A: Please check that notifications are enabled in iPhone Settings > Notifications > Flower and inside the app under Profile > Settings > Notifications. Flower does not send notifications during quiet hours from 22:00 to 09:00, and each notification category is rate-limited.

Q: The app crashes or shows an error.
A: Please email us with your device model, iOS version, Flower app version, and a description of what happened. A screenshot or recording can help us diagnose the issue.

Q: Why do iOS widgets show no data?
A: Widgets reflect your practice data. After a new practice session, it can take a few minutes for widgets to refresh. If a widget appears empty, open Flower and check again. Restarting the app may also help.

Q: How is calorie estimation calculated?
A: Flower uses the Mifflin-St Jeor basal metabolic rate formula with your weight, height, age, and gender. The result is informational only and is not medical advice. Keeping your profile up to date improves the estimate.

3. Bug Reports

You can help improve Flower by reporting issues you encounter. Please include the following details when possible:

Description: What were you trying to do, and what happened?
Steps to reproduce: How can we trigger the issue?
Expected behavior: What did you expect to happen?
Device and version: iPhone model, iOS version, and app version
Screenshot or video: If available

4. Feedback and Suggestions

Your feedback is valuable. You can send feature ideas, improvement suggestions, or comments about existing features by email. You can also leave a review on the App Store.

5. Account and Data Requests

For requests about your personal data, including access, correction, deletion, restriction, or portability, contact us by email. We aim to respond within the timeframes required by applicable privacy laws. For more details, see our Privacy Policy.